IT Project Manager (m/f/d)

Can you bring customers, technology and management together so that projects and services are managed reliably?

We are looking for a Project and Service Delivery Manager (m/f/d) for a company that develops solutions in telecommunications, cybersecurity and data analytics. You will work at the interface between customers, internal specialist departments and external partners.

The focus is on coordinating IT service projects and ensuring service quality. You will keep track of deadlines and budgets without having direct budget responsibility.

This is not a conventional project manager position or a purely technical role. We are looking for a strong communicator who can mediate between customers, technology and management, and act professionally within hierarchical structures.

Your responsibilities

• You will manage IT service projects and coordinate collaboration between customers and technical departments.

• You will bring internal and external stakeholders together.

• You will ensure the agreed service quality in relation to SLAs.

• You will transparently track deadlines and budgets.

• You will manage escalations and help defuse critical situations.

• You will explain complex technical matters clearly.

• You will analyse KPIs and prepare reports.

• You will initiate and support process improvements.

What you bring

What you should have:

• Professional experience in IT projects

• Experience in project management or service delivery

• Very strong communication skills

• Experience in stakeholder management

• Experience in escalation management

• Ability to de-escalate

• Strong organisational skills and confident deadline and priority management

• Ability to read and track budget overviews

• Customer focus

• Independent and accountable approach to work

• Fluent German for negotiations

Experience with the following is a plus:

• English for international communication

• ITIL

• Telecommunications

• Reporting and KPI management

What makes this role interesting

In this position, you will combine customer communication with collaboration between technical teams. Your impact will come primarily from your ability to mediate between different interests and build trust among those involved.

You can expect:

• Flexible working hours

• Training and development opportunities

• Corporate Benefits

• Canteen subsidy

• Supplementary health insurance

• Modern working environment

Terms and conditions

• Permanent full-time position

• Location in the Taunus district

• Hybrid working, depending on the tasks

• On-site presence, particularly for team and customer discussions

• Limited to occasional travel, when requested by customers

Interested?

We look forward to a first confidential conversation. Apply directly through our website or arrange an informal call with our recruitment consultant.